3 Ways to Make Your Waiting Room More Enjoyable for Patients

A patient spends an average twenty minutes sitting in a waiting room before his or her appointment. With the rise of doctor rating websites and a competitive healthcare environment, it is in your best interest as a healthcare professional to offer your patients the best possible experience within the first moment of walking through the door. Here are some ways to make your waiting room more appealing.

1. Consider the decor

You’re a medical professional, not a skilled interior designer. But there are certain elements you can simply incorporate into your waiting room. Comfortable seating is essential. Progressive design companies suggest modular seating with movable cushions and components that could be customized to different offices or individuals. This would greatly improve the waiting room’s environment. Bear in mind that seats comfortable for some patients may not be suitable for others. For example, elderly patients might have difficulty getting up from a couch. Chairs with two sturdy arms provide more support for these older patients.

Plants could improve the look and air quality of your waiting room as well. A NASA study has found that spider plants, aloe vera and Gerbera daisies help filter volatile organic compounds out of the air.

You should also consider some room dividers or separate areas of your waiting room where patients can have some privacy to make a phone call or to speak privately with family.

2. Make waiting time enjoyable

Research has shown that the actual wait time is not as important to patients as the perception of their wait. If their time was spent doing something engaging, patients will be less likely to notice and will have less of an urge to complain about the wait. Brewing a cup of tea or coffee takes a few minutes and can increase a patient’s overall perception of value.

Giving patients the chance to shop while they wait is another idea that assists some doctors in keeping patients busy. Many optometrists, orthopedists, dentists and dermatologists are already using this method. You should consider setting up a shop in a corner of your waiting room to sell educational books and items related to your practice.

3. Let your patients be productive

When a patient is waiting to see you, is he or she flipping through outdated magazines? Or is he or she using that time to do something productive, like educating themselves about his or her health? Studies show that one out of five patients use his or her smartphone to search for health-related information in the doctor’s waiting room moments before the appointment.

You can help them further by providing high-quality patient education materials using a TV along with Marantz surround sound. Our healthcare solutions make this possible and scalable. Your patient can view your medical education videos in the waiting room, then share it with their family members.

With a bit of creativity and small investment, you can make your waiting room an enjoyable, productive space for your patients. And if your patient’s first impression of your practice is a great one, they will spread the word to friends and family. Click here to learn how you can use our audio and video resources to make your waiting room patient-friendly.

The Benefits of Playing the Right Audio in Your Orange County Retail Space

Have you ever been inside a silent retail store with no music playing in the background? What was your initial impression? You most likely felt uncomfortable and after looking around a bit, you left fast and headed towards a more welcoming store.

Looking from a different perspective, have you ever exited a store because the music was too loud or irritating, making you feel stressed and annoyed?

Music is the key element in the retail mix. Great music has the potential to put customers in the right mood, redefine the retail store’s image, attract new customers and grow sales and revenue.

Here are some excellent reasons why playing the right music is beneficial to your retail business in Orange County:

1. What is your brand?

Are you a relaxed, carefree brand? Do you run stores that are kid-friendly with a warm atmosphere? Are you vibrant, edgy and energetic? The loudness, tempo and style of the music you play can help communicate the personality of your brand to customers, even before they enter your store.

Imagine that you are at the shopping mall, looking for a suit. You most likely won’t enter stores that are playing dance or rap music, as they are unlikely to have formal wear. But if you were looking for a new pair of sneakers you would probably pop into one of those very shops because you were drawn to the music.

If you have been thinking about rebranding or tweaking your store, music could be a powerful tool to achieve your brand’s redesign goals.

2. Building the right atmosphere

As the competition of e-commerce is getting stronger, the shopping experience quality has become one of the key differentiators for physical stores. Music plays a huge role in creating and enhancing the retail experience, to the point that four out of five small retailers think that they would damage their store’s atmosphere if they stopped playing music.

Research shows that the music you play affects the store’s environment and moods and feelings of shoppers. By changing the style and tempo of the background music, retailers could create a visible change in the store’s atmosphere. Analyze the ambiance of your store. What kind of atmosphere would you want to establish?

3. Create a private area

By masking the sounds of movements and voices, background music assists in creating a personal space for customers. This will give them privacy as they walk around your store, browsing the products and making comments to friends or family. This is perhaps unsurprising that a whopping ninety-nine percent of staff who work in stores without music think that shops that play music are more modern and attractive places to shop.

4. Set the pace of shopper

Speed, volume and rhythm of in-store music affects the pace of a customer’s flow throughout the store. When relaxing music is playing at a low volume, people tend to wander around the store’s aisles slowly. And when loud, energetic songs are playing, shoppers tend to speed up their pace through the store. The pace of customer flow does not appear to affect sales.

You should play different styles based on the time of the day and desired goals. A retailer may decide to play louder, fast tempo music when it is close to closing time. This encourages customers to speed through the store. On the other hand, slower music could be played during off-peak times. This will inspire shoppers to wander around and browse the merchandise for a longer time.

5. Shorten your waiting times

Music could affect shoppers’ perception of time. A long queue will feel shorter if there is great music playing in the background. It is the same principle behind the melodies played while callers are put on hold on the phone. When individuals are entertained, they are less likely to get irritated or bored.

Do you need custom audio installation? Contact Experience Audio Video here!

 

healthcare solutions

Healthcare Solutions For The Modern Health Professional

Technological Innovations have revolutionized healthcare, making it fast paced and much more effective. Technology has presented a myriad of possibilities to doctors, nurses, and patients to effectively communicate and collaborate with each other remotely, eradicating the problems and shortcomings that distance used to create in the olden days.

Gone are the days, when it was an absolute necessity to visit the doctor for a diagnosis. Now all of this and much more can be achieved through visionary healthcare solutions that are being provided by EAV at cost-effective prices. Here are some of our premium services that are worth every penny.

 

  1. Electronic Medical Data (EMR) Technology

EMR (electronic medical data) is a centralized database, where all the substantial medical and clinical details of patients are kept in a computerized network. EMR is not just a repository for patient history. It can be accessed by other hospitals through proper channels.

It enables doctors and staff to determine which patients have appointments for checkups, letting them prepare for the session beforehand. It helps to analyze certain medical parameters, such as blood sugar levels and blood pressure with ease. The overall quality of healthcare is immensely improved by EMR. EAV can equip your facilities with advanced EMR systems, giving you the opportunity to reach new heights of effectiveness.

healthcare solutions

  1. Lobby Rooms And Rooms Integrated With Digital Signage

Digital signage is an electrical conduit for managing visitors and patients, providing them with the means for two way communication with the help of touch screens, state of the art movement detection units and imaging equipment. A smooth and fast flow of information is guaranteed with digital signage which can come in handy in emergency situations, requiring urgent attention.

EAV can make the management of patients in the lobby and waiting rooms a more bearable experience through this technology. You can entertain the waiting customers with greeting messages, real-time status reports, and much more.

For a marketing point of view, this healthcare solution is quite lucrative, as it can be used to reach potential customers in a faster way. Customer experience is also enhanced through intriguing and visually engaging content through digital signage.

You can save money by taking the expenditure lost on print advertising out of the picture. EAV has a vast collection of equipment’s that utilize the digital signage quality.

We can install these equipment’s for you so that you can excel in your business and manage your patients in a better way.

 

  1. Conference Rooms Installed With Video Conferencing And Collaboration

Video conferencing has changed the way people working in healthcare interact. Without video conferencing, there were massive difficulties in communication that were making healthcare slow and comparatively ineffective. With its introduction, doctors can easily link with their patients and staff to seek out for assistance and information in a matter of seconds.

EAV provides you with cutting-edge conference rooms that interlink everything from thermostats to TVs and lights so that you can control them at your will with a single push of a button.

These conference rooms remove hindrances that hampered the progress of healthcare in the past. Doctors who have the inherent desire to study along with their clinical practices can now take advantage of online courses through video technology used in these conference rooms, without having to go to institutes in far off places.

Training and educating employees in bulk and across multiple locations is now a possibility through Video conferencing. They can be informed about important new policies, safety procedures and other details through this technology.

healthcare solutions

  1. Head End Satellite TV System

An advanced head end satellite system will help to micromanage TV devices in the vicinity of the hospital with great success.

EAV manufactures Head end satellite TV of unparalleled quality that is nothing short of a marvel of the technological age.

These systems pass on messages and data to a patient, utilizing the state of the art technology, which ensures that there is no data leakage and is transferred securely.  Viewer convenience is greatly enhanced by troubleshooting availability, channel lineup configuration, channel prioritization and receiver failover.

If you equip your hospital or care center with these healthcare solutions, you’ll be paving your path to success.